O FERROLHO - COMÉRCIO DE FERRAGENS, LDA provides its customers with an online shopping service that allows them to purchase, from their devices, some of the items available in store.
The use of this webpage, where applicable, implies the user's acceptance of these general terms and conditions of sale.
However, if you have any questions, you may contact us through our contact form or by email at marketing@oferrolho.pt.
The prices charged by O FERROLHO - COMÉRCIO DE FERRAGENS, LDA are listed in a price table and are subject to change without prior notice. All prices should be considered indicative, and the final prices must be confirmed with O Ferrolho in order to avoid errors and inconvenience for the customer. The prices shown already include the VAT in force for transactions in the national market.
The customer gives their explicit consent to the issuance of the invoice in electronic format.
O FERROLHO - COMÉRCIO DE FERRAGENS, LDA accepts payments made by bank transfer, Multibanco, MB Way and PayPal.
From the moment of delivery, the risk associated with the product shall be borne by the customer.
The shipment of goods will be carried out through the partner carriers - SKYNET, RODISLOG and ROTA ALTERNATIVA.
The customer benefits from free shipping on orders over €75.
The transport cost for shipping the goods will be determined based on the weight of the goods as well as the shipping distance. The customer will be informed of the total costs before placing the order, on the order summary page that appears before the customer confirms the order.
Deliveries to:
• in O Ferrolho stores (Braga, Barcelos or Porto)
• address of the customer's choice
O FERROLHO - COMÉRCIO DE FERRAGENS, LDA undertakes to inform its customers about the delivery lead times whenever requested, after the order has been placed, by email or by telephone using the contacts provided.
Delivery times are always merely indicative and are subject to change, without prior notice, due to force majeure.
In the event of failure to meet the expected delivery time, our company does not accept any kind of claim for compensation related to the delay in supply.
If the expected delivery time is extended by more than two weeks, we reserve the right to inform the customer of this and give them the option to cancel the order or replace the product with a similar one.
When transport is arranged by O FERROLHO - COMÉRCIO DE FERRAGENS, LDA, the customer undertakes, at the time of order confirmation, to provide all information necessary for the delivery of the goods, such as the unloading location, conditions and physical means available at the unloading location, and legal requirements for the transport and packaging of goods. It is the customer's responsibility to provide and ensure, at the time of unloading, the necessary physical and human resources at the respective location.
Under the terms of Article 10 of Decree-Law no. 24/2014, of 14 February (as amended by Decree-Law no. 78/2018, of 15 October), applicable to distance contracts, the consumer has the right to withdraw from a new contract within 14 calendar days, without the need to give any reason.
The period for exercising the right of withdrawal expires 14 days from the day following the day on which the consumer, or a third party indicated by the consumer, other than the carrier, acquires physical possession of the goods, or on which the consumer or a third party indicated by the consumer, other than the carrier, acquires physical possession of the last good where the consumer has ordered several goods in a single order and the goods are delivered separately.
In order to exercise the right of withdrawal, the consumer must communicate their decision to terminate this contract by means of an unambiguous statement (for example, a letter sent by post or email), or by completing the «Free termination» template set out in Part B of the annex to Decree-Law no. 24/2014, of 14 February, in one of the following ways:
In order for the withdrawal period to be respected, it is sufficient that your communication concerning the exercise of the right of withdrawal is sent to O FERROLHO - COMÉRCIO DE FERRAGENS, LDA before the end of the withdrawal period.
In the event of termination of this contract, all payments made by you will be reimbursed, including delivery costs (with the exception of any additional costs resulting from your choice of a shipping method different from the least expensive standard shipping method offered by us), without undue delay and, in any event, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such refunds using the same means of payment that you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold the refund until we have received the returned goods, or until you provide proof of having sent back the goods, whichever occurs first.
You must return the goods or hand them over without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from the contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
The customer must bear the direct costs of returning the goods and is responsible for returning the product in perfect condition and properly packaged, unused and not applied, in its original packaging with all accessories included, accompanied by the original invoice.
If the handling carried out to inspect the nature, characteristics and functioning of the product exceeds the handling that is normally admissible in a commercial establishment, the customer will be held responsible for the depreciation of the product.
(Decree-Law no. 84/2021, Publication: Diário da República no. 235/2021)
As O FERROLHO - COMÉRCIO DE FERRAGENS, LDA is not the manufacturer of any product, all conformity warranty is provided through the manufacturers of the respective products.
All equipment sold at www.oferrolho.pt is covered by a conformity warranty for goods corresponding to a period of 2 years from the date of delivery, and the customer must keep proof-of-purchase documents for evidentiary purposes. Failure to present proof of purchase excludes O FERROLHO - COMÉRCIO DE FERRAGENS, LDA from any liability.
The consumer must notify the seller of the lack of conformity within a period of two months from the date on which it was detected.
The warranty does not cover cases in which the damage resulted from improper or abusive use, poor installation, inappropriate use, transport damage, intervention by non-specialized technicians, painting or finishing applied to materials, use of unsuitable chemical products, or lack of regular maintenance.
The conformity warranty will only be valid after verification and detection of an existing defect by certified technicians duly authorized by the product manufacturer. Any repairs carried out without the written consent of the manufacturer or O Ferrolho will be the responsibility of the customer and will automatically be excluded from any warranty.
In the event of a lack of conformity of the goods with the contract, the consumer has the right to have the situation remedied free of charge (without unnecessary expenses to bring the goods into conformity with the contract) by means of repair or replacement, an appropriate reduction of the price or termination of the contract. Repair or replacement shall be carried out within a period of 30 days.
Where the good is replaced, the replacement good benefits from a warranty period of two years from the date of delivery.
Any complaint regarding the goods received must be communicated to O FERROLHO - COMÉRCIO DE FERRAGENS, LDA by email to marketing@oferrolho.pt within 4 days after receipt of the order and must be accompanied by proof-of-receipt documents and visual evidence (e.g. photographs).
In the case of a complaint relating to manufacturing defects that can only be detected during use, application or assembly, the above period is extended to 15 consecutive days from the date of receipt of the goods or, in situations where transport is provided (Delivery Note or Transport Guide).
Until O FERROLHO - COMÉRCIO DE FERRAGENS, LDA informs the customer of the acceptance of the complaint, the goods must remain in the customer's possession. If the complaint is accepted, the goods must be returned within a maximum period of 15 working days from the communication of this fact to the customer, under penalty of expiry, unless otherwise agreed between the two parties.
In situations where the customer returns the goods without authorization from O FERROLHO - COMÉRCIO DE FERRAGENS, LDA, any costs arising therefrom shall be borne by the customer, namely shipping, transport or packaging costs.
Returns of goods subject to complaint, using transport arranged by O FERROLHO - COMÉRCIO DE FERRAGENS, LDA, will only be accepted if previously authorized by O FERROLHO - COMÉRCIO DE FERRAGENS, LDA and if accompanied by the respective transport document(s) issued by the customer.
O FERROLHO - COMÉRCIO DE FERRAGENS, LDA reserves the right not to accept any type of complaint submitted by the customer, unless all of the aforementioned provisions have been complied with.
The customer has the right to return items purchased in one of the O FERROLHO - COMÉRCIO DE FERRAGENS, LDA commercial establishments within 30 days.
Conditions:
Exchanges/returns will not be accepted for:
The personal data provided by the customer and contained in this invoice are necessary for the performance of the contractual relationship and will be processed by O FERROLHO - COMÉRCIO DE FERRAGENS, LDA in accordance with the provisions of the Privacy Policy available at www.oferrolho.pt
For any and all disputes, the Judicial Court of the District of Braga shall have jurisdiction, to the exclusion of any other.
In the event of a dispute arising from a consumer relationship, CIAB - Consumer Arbitration Court prevails:
Rua D. Afonso Henriques, 1, 4700-030 Braga
+351 253 617 604 (call to national landline
geral@ciab.pt
O FERROLHO - COMÉRCIO DE FERRAGENS, LDA may modify these conditions at any time but may not, under any circumstances, apply them retroactively.